Privacy Policy
At SerenSkin, we are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
When you place an order or contact us, we may collect:
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Your name
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Billing and shipping address
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Email address
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Phone number (if provided)
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Payment information
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Order details
We may also collect limited technical data such as:
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IP address
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Browser type
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Device information
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Pages visited on our website
How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Comply with legal obligations
We do not sell your personal data.
Payment Processing
Payments are processed securely through third-party payment providers such as Stripe.
We do not store your full payment card details on our servers.
Marketing Communications
If you subscribe to our newsletter, we may send you updates and promotional emails.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Data Sharing
We only share your information with trusted service providers necessary to operate our business, including:
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Payment processors
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Shipping providers
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Website hosting services
These providers are required to handle your data securely.
Data Retention
We retain your personal data only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.
Your Rights
Under UK data protection laws, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data (where legally applicable)
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Object to certain types of processing
To exercise your rights, please contact us at:
seren.skin26@gmail.com
Cookies
Our website uses cookies to improve your browsing experience.
For more information, please refer to our Cookie Policy.
Contact
If you have any questions about this Privacy Policy, please contact us at: