Shipping Policy

Thank you for shopping with SerenSkin. Please review our shipping information below.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Orders are not processed on weekends or public holidays.

Estimated delivery time to the United Kingdom is:

5–12 business days after dispatch.

Delivery times are estimates and may vary due to customs processing, carrier delays, or seasonal demand.

Shipping Fees

We currently offer free standard shipping on all orders within the United Kingdom.

Customs & Delays

SerenSkin is not responsible for delays caused by customs clearance or postal service disruptions.

While we aim to ensure timely delivery, external factors may affect transit times.

Incorrect Address

Please ensure your shipping address is accurate at checkout.

SerenSkin is not responsible for orders shipped to incorrectly provided addresses.

If a parcel is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply.